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Cancellation and Refund Policy

(Summary of our Terms of Use)

 

This Cancellation and Refund Policy summarizes the key provisions of EsoZone’s Terms of Use regarding your purchases, cancellations, and refund rights. Our goal is to ensure you are fully informed and confident when purchasing products from our platform.

Digital Products (Online Trainings & Store Items)

1. General Non-Refundable Rule.

When you purchase digital products from us (including online video/audio trainings, workshops, or digital files from our Store such as PDF workbooks), please note that all sales are final. In accordance with Art. 57, item 13 of the Bulgarian Consumer Protection Act (CPA), the right of withdrawal is excluded for digital content delivered on a non-tangible medium once the performance has begun with your express consent.

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2. Exception: Delivery and Technical Issues If a purchased digital product is not delivered to your personal account or email within three (3) days of purchase due to a technical issue on our part, you have the right to cancel the purchase and request a full refund.

  • Procedure: You must notify us in writing at eso.zone.way@gmail.com within fourteen (14) days from the date of purchase, stating that you no longer wish to receive the product.

  • Refund: Upon verification, we will refund the amount within fourteen (14) days of receiving your request.

  • Note: Technical compatibility issues on your device (lack of PDF reader, poor internet, etc.) do not engage the Supplier's responsibility and are not grounds for a refund.

Services (Individual Consultations & Therapy Packages)

1. Purchase and Personalization.

Once you have purchased a personalized service (individual online sessions or packages), you cannot cancel the contract or receive a refund. Under Art. 57, item 3 of the Bulgarian Consumer Protection Act, the right of withdrawal is legally excluded for services that are customized and tailored to the individual requirements of the consumer.


2. Non-Appearance or Late Cancellation

  • Less than 48 Hours Notice: If you fail to attend a scheduled session or notify us of cancellation/rescheduling less than 48 hours before the agreed time, the service is deemed completed and no refund will be issued.

  • More than 48 Hours Notice: If you notify us in writing more than 48 hours in advance, we will offer you a one-time opportunity to reschedule to a new date and time.

    • If you agree to the new date, your payment will be transferred to that session.

    • If you disagree with the rescheduled date or do not wish to reschedule, the payment will not be refunded.

  • Contact: All cancellation and rescheduling requests must be submitted to eso.zone.way@gmail.com or via the contact form on our Site.

Paid Events (Webinars, Seminars, & Live Camps)

1. No Standard Right of Withdrawal.

Pursuant to Art. 57, item 12 of the Bulgarian Consumer Protection Act, contracts for services related to leisure or educational activities tied to a specific date or period of performance are exempt from the standard 14-day right of withdrawal. Therefore, purchases of access or tickets to any Paid Event (online webinars, live physical seminars, and organized trips/camps) are non-refundable upon purchase.

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2. Inability to Attend (User-Initiated Cancellation).

  • Less than 15 Days Notice: If you do not attend the Event or notify us of your cancellation less than 15 days before the scheduled date, no refund will be issued, and the product is considered delivered.

  • More than 15 Days Notice: If you notify us in writing at least 15 days before the event, you have two options:

    • Rescheduling: Participate in another similar event of the same value on a different date/time (the paid amount is transferred, and no refund is issued).

    • Partial Refund: If you do not wish to reschedule, we will refund 50% of the paid amount within fourteen (14) days.

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3. Cancellation or Postponement by the Supplier.

If the Supplier is unable to conduct an Event due to objective reasons (such as consultant illness, technical accidents, power outages, internet failures, or force majeure):

  • We will do our best to notify you up to 24 hours in advance.

  • You will have the choice between: (a) a new rescheduled date, (b) a credit voucher of the same value, or (c) a 14-day full refund of the paid amount.

Subscriptions

1. Non-Refundable Nature of Subscriptions.

All subscription plans purchased on EsoZone are final and non-refundable. Subscriptions represent the continuous provision of digital content on a non-tangible medium. By completing your purchase and receiving immediate access to the subscription resources, you provide your express prior consent for the performance to begin immediately and acknowledge that you lose your statutory 14-day right of withdrawal (Art. 57, item 13 of the Bulgarian CPA).

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2. Automatic Renewal and Payment Failures.

To ensure uninterrupted access to your subscription benefits, all plans are set to automatically renew at the end of each billing cycle by default.

  • Automatic Termination upon Payment Failure: If, on the renewal date, the Supplier is unable to successfully charge your registered payment method (including, but not limited to, cases of credit card cancellation, card expiration, insufficient funds, or any other transaction/bank errors), your subscription shall be terminated automatically and immediately.

  • No Notification & No Liability: This automatic termination occurs without any prior or subsequent notification from the Supplier and without any liabilities, obligations, or claims against the Supplier for loss of access, termination of services, or data deletion. To restore access, you must manually purchase a new subscription plan with a valid payment method.

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3. Voluntarily Cancelling Auto-Renewal.

You have the right to cancel your active subscription and prevent future automatic renewals at any time.

  • Notice Period: To avoid being billed for the next subscription period, your cancellation request must be submitted at least fourteen (14) days before the end of the current paid period.

  • Effective Date: The cancellation will take effect at the end of your current billing cycle. You will retain full access to all subscription benefits and resources until that date.

  • How to Cancel: You can cancel your subscription directly through your User Profile on our Site by navigating to the "Subscriptions" section, or by contacting our team for assistance at eso.zone.way@gmail.com.

Additional terms

1. Duplicate Payments.

If you mistakenly pay for the same product more than once in a single order due to a technical error, we will refund the overpayment. You must notify us in writing at eso.zone.way@gmail.com within twenty-four (24) hours of the purchase. The refund will be processed within fourteen (14) days.

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2. Products on Promotion or Discount.

Any products, services, or subscriptions purchased at a discount, promotional price, or as part of a package/bundle are considered final sale and are not subject to contract cancellation, withdrawal, or any refund.

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3. Contact Information.

All notices, claims, and inquiries regarding cancellations and refunds must be sent to:

Last Updated: August, 2026

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