TERMS OF USE
I. SUBJECT
Art. 1. These Terms of Use govern the relationship between "EsoZone" Ltd. (Supplier), a company with headquarters and management address in Sofia, p. k. 1510, gk. "Hadji Dimitar", bl. 176D, EIK 202276031, reg. VAT number: 220422405057557, and the Users (Users) on the e-commerce site https://ezozone.com.
Art. 2. When using https://ezozone.com, all visitors referred to as "User" are bound by these Terms of Use.
Art. 3. Accessing, visiting and viewing this site constitutes use of the site and acceptance of the terms provided herein. By using the Site, you agree to these Terms of Use without modification, confirm that you have read them and undertake to comply with them.
II. Supplier DETAILS:
Art. 4. Information under the Electronic Commerce Act (ECA) and the Consumer Protection Act (CPA):
Name of the Supplier: "EsoZone" Ltd.
Headquarters and address of management: Sofia, 1510, zk. "Hadji Dimitar", bl. 176D
Entry in public register: EIK 202276031
No. of VAT Registration: 220422405057557
Correspondence details: email: eso.zone.way@gmail.com
III. BODIES REGULATING THE ACTIVITY
The bodies regulating the activity of EsoZone are the Commission for Consumer Protection (CCP) and the Personal Data Protection Commission (PDPC). The Commission for the Protection of Competition (CPC), with the following contact details:
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Commission for Consumer Protection (CCP), Sofia, 1000, str. "Vrabcha" No. 1, fl. 3,4 and 5, tel. 02/933 0565, fax 02/9884218, hotline: 0700 111 22, website: www.kzp.bg.
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Personal Data Protection Commission (PDPC): address: city Sofia, 1592, Blvd. "Prof. Tsvetan Lazarov" No. 2, fax: 02/91-53-525, e-mail: kzld@cpdp.bg, website: https://www.cpdp.bg/.
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Commission for the Protection of Competition (CPC), Address: Bulgaria Sofia 1000, Blvd. Vitosha №18, website: https://www.cpc.bg/ , tel. (02)9356113, email address: delovodstvo@cpc.bg
Definitions.
Site (website, website, e-shop, platform) is a website with an address (URL) https://ezozone.com and all its subpages.
Supplier (EsoZone) is "EsoZone" Ltd., EIK 202276031, with headquarters and management address in Sofia, 1510, zk. "Hadji Dimitar", bl. 176D
Guest (User) - a person using the functionalities of the site https://ezozone.com, without registering on it.
User is a User in the sense of CPA - a natural or legal person who visits and uses the services and functionalities of the site https://ezozone.com and/or purchases EsoZone's Products on its page, with or without registration. For a User who has purchased a Product, these Terms of Use constitute a distance selling contract with EsoZone.
Product(s) - a set of products (described in detail in Section 6 of these Terms of Use) that can be purchased through the site interface.
Registration, Order, Request is an act of providing data by the User in the registration form electronically or by any other means, including by e-mail and telephone, by virtue of which https://ezozone.com and the User conclude a distance (online) sales contract.
Contract (Distance contract, Sales contract) - a contract under which the trader transfers or undertakes to transfer the ownership of goods to the consumer, and the consumer pays or undertakes to pay the price for them, including contracts having both goods and services as their subject.
Terms of Use – these Terms of Use, which include terms of use, registration and delivery rules, voluntary dispute resolution, contract cancellation and exchange forms and any other legally relevant information found on the Site.
Personal data - personal data within the meaning of the GDPR (information about an individual that reveals his physical, psychological, mental, family, economic, cultural or social identity).
Goods containing digital elements is any movable tangible thing that contains digital content or a digital service or is interconnected with digital content or a digital service in such a way that the absence of the digital content or digital service would prevent the goods from performing its functions.
Digital content is data that is produced and provided in digital form.
Shop is a Section of the Site where Users can purchase digital products online.
IV. SITE CHARACTERISTICS
Art. 5. The EsoZone site is an electronic shop, accessible at the Internet address (URL) https://ezozone.com, through which the Users have the opportunity to conclude distance contracts for the purchase and sale and delivery of the products offered by the Supplier on the platform, including the following
(1). Consulting the information on the website, the products, their characteristics, prices and delivery conditions;
(2). Registering and creating a profile for the Products for which it is necessary to register and create a profile;
(3). Enter into contracts with the Supplier to buy, sell and deliver the goods offered by https://ezozone.com;
(4). Make payments through https://ezozone.com's electronic payment means in connection with the concluded contracts.
(5). Receive information about new products offered by the Supplier;
(6). Make electronic declarations regarding the conclusion or execution of contracts with the Supplier on the Website through the interface of the https://ezozone.com website;
(7). To be informed of the rights deriving from the law, primarily through the interface of the website on the Internet;
(8). Exercise their right of withdrawal, if applicable, in accordance with the Consumer Protection Act.
Art. 6. The Supplier organizes the delivery of the goods and guarantees the rights of the Users provided for in the law, within the framework of good faith, accepted in practice, consumer or commercial law criteria and conditions.
Art. 7. Pursuant to the contract concluded with the Users for the purchase and sale of products, the Supplier undertakes to organize the delivery and transfer of ownership to the User of the products specified by him through the website interface.
Art. 8. Users have the right to correct errors in entering information no later than sending the statement on concluding the contract to the Supplier on the site.
Art. 9. Users shall pay the Supplier remuneration for the delivered products according to the conditions defined on the site and the current Terms of Use for using services for electronic payments through the Internet page. The reward is in the amount of the price announced on the site for the relevant product.
Art. 10. The User cannot withdraw from the contract and claim a refund of the amount paid by him in the event that the service has been performed and provided to him, namely after the completion of the relevant event, seminar, course, training, personalized service - subject to the contract.
Art. 11. The User cannot withdraw from the contract and claim a refund of the amount he paid for digital products to which he was given access - webinars, online courses, marathons and other digital products (the products from the Shop section).
Art. 12. Users and the Supplier on the site agree that all statements between them in connection with the conclusion and execution of the purchase and sale contract can be made electronically and through electronic statements in the sense of The Law on Electronic Document and Electronic Signature and Art. 11 of the Electronic Commerce Act.
Art. 13. It is assumed that the electronic statements made by the Users of the site were made by the persons indicated in the data provided by the User during registration, if the User has entered the corresponding name and password for access.
Art. 14. By accepting the Terms of Use, the User agrees to have his personal data processed on the basis of the contract concluded between him and the Supplier, according to Privacy Policy of the Supplier.
V. USE OF THE SITE
Art. 15. Access to this Site is free, completely free of charge and takes place on the basis of Internet access and a suitable browser. The Supplier is not responsible if some or all functionalities are unavailable due to the visitor's use of inappropriate software, browser or end device (phone, tablet, laptop, etc.).
Art. 16. The Supplier is not responsible for temporary, long-term or permanent restrictions on access to the Site, which are due to force majeure or other unforeseeable or insurmountable circumstances beyond the control of the Supplier.
Art. 17. Access to the Site or its functionalities may be restricted for a visitor who does not accept these Terms of Use, until the moment of their acceptance.
Art. 18. The Supplier periodically updates the information accessible and available on this Site. However, the information is not exhaustive, and the Supplier is not responsible for its up-to-dateness and accuracy. EsoZone reserves the right to update (add, change, move and delete) the content or parts of it (including prices, publications, technical data, product range or other information described on or related to this Site), to correct possible errors , inaccuracies and omissions, at any time with or without notice.
Art. 19. To access or use the Site, you must be at least 18 years of age and have the necessary power and authority to agree to these Terms of Use.
Art. 20. In order to use the Site, you may be required to provide information about yourself, including your name, email address, telephone number and other personal information. You agree that any registration information you provide to the Supplier will always be accurate, correct and up-to-date.
Art. 21. You must not impersonate someone else or provide account information or an email address other than your own. Your account must not be used for illegal or unauthorized purposes. In using the Site, you must not violate any laws within your jurisdiction.
Art. 22. You may use the Site only for lawful purposes. You may not post or transmit through the Site any material that infringes or infringes the rights of others, or that is threatening, abusive, libelous, defamatory, invasive of privacy or publicity rights, vulgar, indecent, obscene or otherwise objectionable, contains harmful formulas, recipes or instructions that encourage conduct that would constitute a crime, give rise to civil liability, or otherwise it would violate the law.
VI. REGISTRATION ON THE SITE
Art. 23. Free access to EsoZone is limited to viewing and using the free information and products on the site.
Art. 24. The right to purchase products is admissible for Users who have registered on the Platform, and for some products - by using the purchase option as a "Guest". In both cases, when purchasing a product, they are considered to be using https://ezozone.com for the conclusion of distance contracts for the purchase and sale of products.
Art. 25. Registration on the site is necessary to place an order, purchase and gain access to the content and resources of some of the products offered. In addition to more security for Users' personal data, it makes it easier to access and use the product.
Art. 26. Registration in https://ezozone.com is mandatory when purchasing trainings, events and products from the "Shop" section.
Art. 27. Technical steps for site registration:
(1). Site Users register and create an account on the site through the registration form on the EsoZone site. It includes first name, last name, e-mail and password and is available at the Internet address: https://www.ezozone.com/bg/subscribe.
(2). If at the time of placing an order, the User does not have an account, then in the process of purchasing the relevant product, the User creates one by filling in the necessary information in the order interface.
(3). In both cases, the User should enter a Username and password of his choice for remote access by authenticating via email or through your Facebook or Google account, which is deemed to have accepted these Terms of Use.
(4). By filling in the mandatory data for name, surname, e-mail address, he provides the necessary personal data, which are collected and processed accordingly Privacy Policy of the EsoZone and the applicable legislation.
(5). When creating a profile, by ticking the field "I agree with the Terms of Use of EsoZone" in the registration process and pressing the virtual button (or marking the check box), the User makes an explicit electronic statement in the sense of The Law on Electronic Document and Electronic Signature (ZEDEP), by which he declares that he is familiar with these Terms of Use, accepts them, agrees with them and is unconditionally bound to observe them.
(6). Upon completion of registration or order, the User receives a confirmation of the successful creation of the account and its details in the e-mail provided by him and a contractual relationship is established between him and the Supplier.
(7). After completing the registration steps, the User receives a unique account that he can use by entering an email address and a selected password.
(8). Each User has the right at any time, after an express request made by him, to remove his account, in which case the Supplier deletes his registration. The request for termination should be made by the registered User by sending a letter in free text via the contact form.
Art. 28. By registering, the User declares that:
- is over 18 years of age or has received parental consent to use the product.
- has familiarized himself with the Terms of Use, the Privacy Policy and the Cookies Policy of EsoZone.
(1) When filling out the electronic registration form, the User is obliged to provide complete and correct identification data for himself.
(2) The User guarantees that the data he provides during the registration process is true, complete and accurate, and if the latter changes, he will update them in a timely manner.
(3) In case of provision of incorrect data, the Supplier has the right to terminate or stop immediately and without notice the provision of the Services, as well as the maintenance of the User's registration. In this case, the termination of the provision of the Services is considered an automatic termination of the contract.
(4) Each individual may have only one User Profile. If the Supplier receives information that gives reason to believe that multiple User Accounts are registered by the same person, the Supplier has the right to suspend or terminate any duplicate User Accounts.
(5) Impersonating another person is prohibited. The Supplier has the right to refuse to register a User who is supposed to provide incorrect data during registration.
(6) The User is obliged to ensure technical conditions for access to the site www.ezozone.com – access to a technical device (computer), access to the Internet, to register with e-mail and password on the site www.ezozone.com , in cases where this is necessary; maintenance of technical and informational means; etc.
VII. PRODUCTS
Art. 29. EsoZone provides Users with a set of products that can be purchased through the interface of https://ezozone.com.
Art. 30. The products that EsoZone provides are indicated on the site, and for each product, details of content, price, method and conditions of purchase are provided, as well as any other circumstances necessary for its specific description.
Art. 31. For each of the products, EsoZone has the right to determine specific rules for purchase and sale - method of payment, delivery, interface (for products with electronic content), etc.
Art. 32. The products provided by EsoZone are:
(1). Online Training.
1. Description.
The products in this section are training courses, which are online digital products containing pre-recorded video or audio learning materials and organized into modules, as well as the digital support materials for them.
Training can only be purchased by a registered User of the site User. Online learning gives the User access to files containing pre-recorded video and audio materials, interactive tests and supporting digital learning materials. This training does not include an opportunity to ask the lecturer questions or give feedback. Such opportunities are provided by the Supplier through various other means of communication with the Users of the trainings (discussion groups on social media, monthly open meetings, etc.). The detailed conditions for each video training of the Supplier are indicated on the page of the relevant online training program on the site.
One site profile grants access to one training participant. In a video training, no more than one participant can be registered at a time.
2. Access.
The access the User receives is online, unlimited, 24/7 and allows him to review the online video training materials at his convenience.
The Supplier guarantees access time for the User to the purchased online video training, starting from the date of purchase, for a period of:
- 6 months - for one-time courses;
- 9 months - for a package of 3 or 7 levels.
After the expiration of these terms, the User's access to the relevant product is automatically terminated. The User can restore access to the relevant course by paying a subscription.
3. Training update.
Due to the rapid development of technology and at the discretion of the Supplier, the content of the video training may be updated or replaced with new materials during the access period. The User will be notified of the change by email. The User has the right to continue learning the old content, or to access the updated learning, by notifying the Supplier of his decision by email.
4. Certification.
Upon successful completion of the training, the User receives a certificate based on the Supplier's model. This is a document that certifies acquired knowledge and practical skills.
Once prepared, the certificate is sent to the User by email in *.pdf format, which he can print out on paper.
Read more about personal data and how we process it, including in relation to certificates, in our Privacy Policy.
5. Recognition of certificates.
EsoZone offers its courses for sale worldwide. It is the customer's responsibility to ensure that the certificate received is recognized and valid in their country of residence or the country in which they intend to use this certificate. The Supplier is not responsible for the applicability or recognition of its certificates outside the jurisdiction in which it operates and cannot guarantee the acceptance of certificates on a global scale. Users are advised to carry out the necessary checks to confirm that the chosen course meets the necessary standards and recognition requirements for their professional or personal needs in their particular location.
(2). Subscriptions.
1. Product description.
The subscription is a digital product that can be purchased on the site and provides the User with an additional period of access to purchased training course(s) whose initial access period has expired, according to para. (1), item 2. of this Article (32).
According to its specific terms, the subscription may include additional bonuses, such as participation in Supplier events, access to additional materials, and others.
The User can purchase a Subscription once, which can then continue an unlimited number of times by renewing it with the corresponding term of the current subscription after the expiration of each subscription separately.
The first subscription installment is paid upon the initial order for the purchase of the relevant subscription, and each subsequent subscription installment is due by the User on the invoicing date - up to 2 (two) weeks before the subscription expiration date.
2. Automatic subscription renewal.
2.1. To ensure that User does not experience interruption or loss of services, Subscription Plans include an auto-renew option by default, whereby such Subscription Plans will automatically renew after the end of the applicable Subscription Period, for a renewal period equal to of the initial subscription period and, (unless the User is notified otherwise by the Supplier), at the same price (subject to applicable tax changes and excluding any discounts or other promotional offers provided for the first period) ("Renewal Subscription Plans"). For example, if the initial subscription period is one month, each of its renewal periods (where applicable) will be for one month.
2.2. If the User has received a discount or other promotional subscription offer from the Supplier, the Supplier shall have the right at the end of the applicable discount period to automatically and without notice renew such subscription at the full price applicable at the time of renewal.
2.3. Where applicable and in relation to the price paid to the Supplier, it will attempt to automatically charge the User the applicable prices using the saved card in the User's profile, within up to 2 (two) weeks before the start of such renewal period (billing date).
In the event that the Supplier fails to collect the sums due from the User, the Supplier may, at its discretion (but is not obliged) to re-attempt to collect the amount at a later time and/or suspend or cancel the User's subscription without further notification.
2.4. If the User's renewable subscription is subject to an annual subscription period, Supplier will endeavor to provide notice prior to the renewal of such subscription at least thirty (30) days prior to the renewal date.
2.5. By entering into these Terms of Use and by purchasing a renewing subscription, the User acknowledges and agrees that this subscription automatically renews in accordance with the above terms.
2.6. Notwithstanding anything to the contrary above, the User is and shall be solely responsible for verifying and ensuring the successful renewal of the subscription plan it uses (whether or not such subscription is subject to automatic renewal). Accordingly, the User bears all responsibility for any termination of any subscription previously purchased by the User, including due to cancellation, failure to charge the applicable recurring fees, or because the subscription is not subject to automatic renewal. The User acknowledges and agrees that it will not have any claims against the Supplier in connection with the termination of a subscription for any reason.
3. Cancellation of Subscription.
3.1. By the User.
Users may terminate use and request cancellation of their subscription at any time. The effective date and time of such cancellation is the date and time the User completes the opt-out process, and the effective date of the unsubscription is at the end of the subscription period of that subscription.
Notwithstanding anything to the contrary above, such subscriptions may only be terminated after the expiry of the relevant period for which the User has already made payment. As the cancellation process may take several days to avoid the next automatic renewal and the corresponding billing, the cancellation request must be made at least 14 (fourteen) days before the end of the current subscription period at the time of the request.
3.2. By the Supplier.
The Supplier may cancel the User's subscription upon:
a) an express request for this by the User, when he wishes, but cannot do so through his profile on the platform.
b) or under the conditions of a request by the User in connection with his right to a 14-day refund guarantee (Art. 64, Para. (1) of these Terms of Use).
c) or in case of non-compliance with the General Terms and/or non-payment of an amount due, among other things. In doing so, the Supplier may suspend (until full payment) or cancel the User's account from the site (or certain of its functions). The User agrees to these rights of suspension and termination and acknowledges and agrees that the Supplier shall have no liability to the User with respect to such suspension or termination.
You will find more information about the cancellation of subscriptions purchased from EsoZone at Help Center on the site.
(3) Services:
1. Description.
The products in this section of the Site represent personalized online services related to personal consultation or individualized therapy, tailored to the User's personal requirements. The services provided by the Supplier are services within the meaning of Art. 57 of the Civil Code.
The Supplier's services are conducted online, in the form of a meeting-video chat. For this purpose, we use various platforms for audio-visual communication such as Zoom, Viber, etc.
The detailed conditions for each service of the Supplier are indicated on the page of the relevant service at https://ezozone.com. The User can request the purchase of one or more services from those announced on the site.
The Services may be purchased by a registered or non-registered at https://ezozone.com User.
2. Update of Terms.
The Supplier reserves the right to unilaterally change all conditions for performing the services and any other information published on the Site without prior notification to the User.
(4). Digital products from the Store:
1. Description.
The products in the "Shop" section of the site are digital products, on a non-physical medium.
They can be purchased by registered or unregistered Users at https://ezozone.com.
They are provided to the User in the form of a .*pdf format file, and he must have the appropriate device (computer, laptop, tablet, etc.) that has the necessary software for the storage and use of the product.
Each digital product's page describes the technical requirements needed for this, as well as its full specific individual characteristics.
(5). Events:
1. Description. The products in this section of the site constitute access to and participation in events as follows:
1.1. Webinars/meetings. These are virtual events that can be accessed via the Zoom online platform or another platform that provides Users with a direct online connection to the event.
1.2. Live events/meetings. Such meetings are the events, with direct physical access, held in a hall with live participation, without the need to use a video link.
1.3. Trips organized by EsoZone. In case the event is in the form of a "Camp" travel/traveling seminar, its conduct, changes and other characteristics shall be governed by the applicable legislation and contract at the relevant time.
2. The events organized by EsoZone can be paid or free. This applies to all listed categories of events, including: seminars/meetings (online and live), Camp trips/traveling seminars in the country and abroad, as well as any events of a similar nature (festivals, workshops, retreats, etc. .).
When the event is paid for and there is a participation fee, registration to participate in the event is done by request and payment on the Supplier's website. This process may require site registration.
3. Order, conditions of holding and provision of information about the events.
The Supplier reserves the right to define different rules within the framework of the statutory ones for each of the mentioned Events.
Events can be attended live or online, or viewed on a recording after the event ends (when provided).
The page of each event contains up-to-date information on the conditions, content, format, schedule and price.
Art. 33. Important Product Information.
Some products purchased from the EsoZone site may not be fully returnable. All such circumstances are described in the relevant sections of these Terms of Use.
These circumstances are also indicated in the description of each product on the EsoZone website and/or as part of or during the process of purchasing such products. It is the responsibility of the User to check the possibility of refusal of a given product before its purchase, as well as the conditions for its delivery.
In addition, the User can familiarize himself with the document summarizing all such circumstances prepared by the Supplier for the convenience of the User: General Cancellation and Refund Policy, located on the site.
Supplier will not refund any amounts paid for such non-refundable paid products.
VIII. PRICES AND PAYMENT
Art. 34. Prices
(1). The prices of the products are those indicated on the site at the time of placing the order, except in cases of obvious error.
(2). The price of each product is listed in a prominent place next to each product, following the site interface.
(3). The prices of the products announced on the site are in Bulgarian leva and in Euro. They are final and include VAT, as well as all other taxes and fees provided for in the current Bulgarian legislation.
(4). EsoZone reserves the right to change the prices of the products offered on the site at any time and without notice, and such changes will not affect orders already placed.
(5). In case of lack of authorization for payment or non-receipt of payment, the Supplier reserves the right to stop the processing and delivery of the order.
(6). In addition, the Supplier may refuse to fulfill an order if the User has unpaid invoices or is involved in a payment dispute.
Art. 35. Method of payment.
(1). The price of the product can be paid in one of the following ways, announced on the page of the relevant product:
1. By bank transfer:
Bank payment information is available on the relevant site interface.
To track payments, the User indicates the name of the product he wishes to purchase in the payment reason.
Access to the purchased product takes place after confirmation by EsoZone of received payment by email and according to the terms of Section 9 (Delivery) of these Terms of Use.
2. Payment by card through a virtual POS terminal (Stripe)
Payments are accepted with Maestro, Visa and MasterCard issued by local and foreign banks.
When choosing this payment method, the User enters his card data in a special payment page of the bank. When you choose to pay by credit/debit card, a payment page will open where you enter your card details – card type, card number, validity and CVV2/CVC2 code – the last three digits of the number written in the signature field of the card . After a successful transaction, a message is displayed, and the money is deducted on a "Purchase" transaction immediately.
The site does not have access to the data entered by the User. They are processed by Stripe and in accordance with modern security standards. In order to protect the User from abuse when paying with a Visa or MasterCard card, the Supplier implements the best practices recommended by international card organizations:
a) Security when entering and transferring card data is ensured by using the SSL protocol to encrypt the connection between our server and the payment page of our serving bank - The authenticity of your card is verified by entering a security code (CVV2).
b) In addition, for the identification of the User as a cardholder, the e-commerce payment server of the bank serving the Supplier supports the authentication schemes of the international card organizations.
Payment by card to EsoZone is accepted as an international payment by banks in Bulgaria and according to their rules for working with cards and card payments, some banks charge additional fees for this type of transaction. The costs associated with such payments are for the account of the User.
3. Via PayPal
PayPal is an electronic wallet that contains the User's payment information, is an excellent secure substitute for a bank card, and acts as an intermediary between buyers and sellers, so that the latter can easily arrange payment without entering their personal and financial details.
PayPal has a responsibility to protect personal User information through a number of measures using a secure communication protocol SSL. To ensure transaction security, PayPal has built-in fraud and spam detection and prevention mechanisms.
In order to be able to pay for a product on the EsoZone site via PayPal, the User must have a PayPal account.
The User chooses to pay in this way on the site by pressing the button Check out with PaypalTM or a variation thereof, in orange or blue color and follows the payment interface process.
Our site does not have access to the data entered by the User. They are processed by PayPal and in accordance with modern security standards. When paying through PayPal, the User does not pay any fees for the transfer.
In the case of payments by bank transfer (a) or online payments (b and c), EsoZone does not bear any responsibility for any costs related to fees, commissions or other additional payments made by the User or his bank on the occasion of the transaction itself, as well as in cases of currency exchange, applied by the bank that issued the User's card in cases where the currency is different from BGN.
Art. 36. Transaction Confirmation:
(1). After completing the payment, the User will receive a confirmation of the payment made to the Supplier, including the details of his purchase.
(2). The company's digital records will be used as evidence of communications, orders and payments made. Orders and invoices are stored securely and can be reviewed as evidence.
Art. 37. Invoicing.
(1). The Supplier issues the User an invoice for the product after receiving payment and sends it electronically to the email provided by the User within 3 days. For individual Users (natural persons), an invoice is issued only upon explicit request. For legal entities (business Users), the invoice is issued as described above.
Art. 38. Subscriptions - terms of payment.
(1). Users make payments for subscriptions purchased by them as agreed between the parties. If not otherwise agreed, and correspondingly not stated otherwise in the subscription plan, the subscription fee is paid by the User at the end of the subscription period and in advance.
(2). The User chooses the payment method suitable for him, as for one-time and periodic (automatic) payments of a subscription to the site, these are:
1. registration of the User's card in the system of Stripe,
2. or PayPal.
(3). Periodic automatic payments are executed on the date on which the card was registered or the first payment of this type was made (invoicing date). In this situation, the User's subscription is automatically renewed without the need for him to take additional actions.
(4). Periodic payment is suspended only under the conditions of Art. 32, para. (2) (Subscriptions), item 3 (Cancellation of Subscription), which also results in suspension of automatic renewal of the subscription.
(5). With each automatic payment, the User is notified by the ezozone.com system of the payment made via an automatic email to the email specified by the User when registering for the subscription.
Art. 39. Reimbursement Procedure.
(1). Where applicable under these Terms of Use, the Supplier is obliged to refund amounts received by the User using the same means of payment used by the User in the initial transaction, unless the User has expressed his express consent to use another means of payment and provided that this is not related to costs for the User.
(2). The refund of sums paid by card by the User (card payment through a virtual POS terminal) is carried out only through a card transaction with the same means of payment.
Art. 40. Promotions - reductions, discounts and package prices.
(1). The Supplier reserves the right to announce promotional prices for its products.
(2). EsoZone may provide discounts for the products offered on the site, according to Bulgarian legislation and rules determined by EsoZone.
(3). The rules applicable to such discounts are certified where the discount is displayed.
(4). Discounts can be provided in various forms - promotions, loyalty discounts, provided individually, randomly or as a result of participation in a competition or User survey).
(5). Discounts may also be provided through a "Discount Code"/"Discount Coupon" which may be applied upon completion of the Order by the User.
(6). Different types of discounts cannot be combined when ordering and purchasing the same product.
(7). Promotional offers are valid only for new or existing Users under the relevant conditions, and cannot be a reason for a request by the User to reduce the price, nor be grounds for a complaint.
IX. ORDERING AND PURCHASING PRODUCT
Art. 40. The process of ordering and purchasing a product on the EsoZone page involves several general steps, which may vary according to the site interface applicable to the relevant product.
Art. 41. Technical steps for ordering the purchase of a product on the Supplier's website:
1. Selection of the relevant product
2. Acquaintance with the information and conditions related to the purchase of the product
3. Registration on the EsoZone site (when necessary)
4. Acceptance of the Terms of Use
(4 a. * Select date, time and team member - only for services.)
5. Order validation (making payment)
6. Receive order confirmation.
* Additional clarifications on step 6:
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When purchasing training or a digital product from the Store, the confirmation may include additional provision of access and/or instructions for using the purchased digital product.
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When purchasing an event, the confirmation may include instructions for participation and the conduct of the event.
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When purchasing a service, the User first receives confirmation of the payment made, and after checking the available hours - and final confirmation of the date and time from the Supplier, as well as instructions for conducting the online service.
Art. 42. Option to check and opt-out.
Before confirming (completing) the order by the User by pressing the "Payment" button, the User has the right, by using the technical steps provided for on the Platform, such as pressing the "Back", "X", "Cancel order" button or another similar button, to correct or cancel the order.
Art. 43. User Consent.
(1). We shall consider, and the User accepts, that by pressing the "Buy Now", "Add to Cart", "Checkout" or similar site activity button and making a payment through the payment page interface of any of the products of EsoZone, the User:
a) agrees to receive the product.
b) has read and agrees to the conditions and requirements for purchasing the product described on the relevant Product page and in the F.A.Q section of the site relating to it.
c) has read and agrees to the Terms of Use, Privacy Policy, Cookie Policy, Cancellation and Refund Policy and Supplier Disclaimer.
(2). The User and the Supplier agree that by accepting the Terms of Use, the Users declare the following circumstances when placing an order for a service:
a) The Supplier is not responsible for the User's subjective perceptions and interpretation of the accuracy, completeness and usefulness of the service provided.
b) The User declares that he has preferred a service from this Site after he is aware that there are other alternatives related to the diagnosis and handling of his condition (visit and consultation with a medical person, psychotherapist or other specialist), life situation or problem of the User, which may be the reason for the purchase of an EsoZone service.
c) The User accepts a personalized service from the Supplier in the quality and, "as is" and its compliance "as is" and agrees that the same is not subject to refusal or complaint.
(3). Before placing an order, the Supplier makes every effort to publish on the site comprehensive information about the main characteristics of the products offered for sale. However, there may be minor differences in the performance of trainings that do not relate to their main characteristics. EsoZone cannot be held contractually liable for these differences.
(4). The User declares that he has received from the Supplier all the information and advice necessary to make a decision regarding the choice of product/s under his responsibility. The customer has confirmed that the products meet his/her needs and that he/she has a computer, smartphone or tablet, as well as software that allows him/her to use them.
(5). The Supplier does not guarantee that the products are adapted to the needs of the User, who is fully responsible for the choice he makes at the time of ordering, nor for the absorption of the products, which depends in particular on the diligence and seriousness with which the Customer understands and applies the data .
X. CONCLUSION OF CONTRACT
Art. 44. Users conclude the purchase and sale contract with the Supplier through the site according to the following general procedure:
(1). Registering at www.ezozone.com and providing the necessary data if the User has not yet registered at ezozone.com;
(2). Login to the system for placing orders at www.ezozone.com by identifying with a name and password;
(3). Selecting one or more of the products offered on www.ezozone.com and adding them to a list of products for purchase (items in cart);
(4). Selection of products from the list of products for which a sales contract will be concluded;
(5). Provision of data for making the delivery;
(6). Choice of payment method and moment of payment of the price for the product;
(7). Confirmation of the order, which has the legal meaning of an offer from the User to the Supplier.
(8). Acceptance of the User's offer through an express electronic statement of the Supplier, containing the number of the order submitted by the User and the content of the order.
For the avoidance of doubt, by accepting these Terms of Use, Users agree that the Supplier has the right to refuse confirmation of the order and the delivery of the relevant goods in the following cases:
8.1. The corresponding goods ordered by the Users are not available at the Supplier at the time of the processing of the relevant order by the Supplier or were intended for delivery on previously processed orders;
8.2. As a result of an error when entering information on the Site, a technical problem or an unauthorized intervention in the Supplier's information system, the price at which the relevant order was made is lower than the market prices for goods/services of the same or similar type by more than 10 (ten) per cent and/or is substantially inconsistent with the general parameters for discounts on goods/services or for promotional conditions of sale announced on the Site.
XI. SPECIFIC SUPPLIER OBLIGATIONS. CONSUMER PROTECTION.
Art. 45. The rules of this section XI of these Terms of Use apply to Users who, according to the data specified for the conclusion of the sales contract or during the registration in the electronic store, it can be concluded that they are Users within the meaning of the Protection Act of consumers, the Electronic Commerce Act and/or Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on consumer protection in relation to distance contracts.
Art. 46. (1) The main characteristics of the products offered by the Supplier are defined in the profile of each product on the website of the electronic store.
(2). The price of the products including all taxes and fees is determined by the Supplier in the profile of each product on the website of the electronic store and is provided as information to the Users at one of the following times before the conclusion of the contract:
1. In the profile of each of the goods on the Supplier's website;
2. When selecting the goods for the conclusion of the contract of sale.
(3). The method of payment, delivery and execution of the contract is defined in these Terms of Use, as well as the information provided to the User on the Supplier's website.
(4). The information provided to the Users under this Article is current at the time of its visualization on the Supplier's website before the conclusion of the sales contract.
(5). The Supplier must state the conditions for delivery of the individual goods on his website.
(6). The Supplier indicates before concluding the contract the total value of the order for all the goods contained in it.
(7). Users agree that all information required by the Consumer Protection Act can be provided through the site interface or email.
(8). The User agrees that the Supplier has the right to accept in advance payment for the contracts concluded with the User for the purchase and sale of products and their delivery. Each contract is concluded on the condition that the User is solvent.
Art. 47. The Users use the interface on the Supplier's page to enter into contracts for remote purchase and sale of products offered by the Supplier on the EsoZone’s site.
Art. 48. The contract is concluded in Bulgarian or English and is stored in the Supplier's database on the website.
Art. 49. Parties to the contract are the User and the Supplier. The Supplier is "EsoZone" Ltd., and the User is identified according to the data provided when registering on the site or when placing the order.
Art. 50. The contract between the Supplier and the User constitutes the present Terms of Use, available at https://ezozone.com and the content of electronic statements made by the parties regarding any additional agreements between them.
Art. 51. The Supplier includes in the interface of its Internet page, technical means for identifying and correcting errors in the entry of information before the declaration of conclusion of the contract is made.
Art. 52. By pressing the order button, the User places a binding order for the selected and paid for product. All data entered is displayed for review before the binding order is sent. To the extent that the electronically accepted request has not been confirmed by the Supplier, the User may withdraw his request.
Art. 53. By sending the order, the User allows the Supplier to contact him in any possible way, when necessary, in connection with the order placed.
Art. 54. The confirmation of the Terms of Use is a necessary and mandatory condition for the conclusion of the contract between the User and the Supplier.
Art. 55. The contract is considered to be actually concluded from the moment of electronic confirmation by the Supplier. A notification sent by electronic means from the Supplier to the User in the appropriate manner according to the type of product is considered as such, namely: through electronic confirmation of the payment made and/or through such for access to the digital product or subscription, for the date and time of the service, or for the details of the event.
Art. 56. Еxecution of the contract. Delivery.
(1). The Supplier delivers and hands over the product to the User within the time limit specified upon conclusion of the contract.
(2). The term of delivery of the goods and the starting moment from which it runs is determined for each good separately when concluding the contract with the User through the Supplier's website, unless the goods are ordered in one delivery.
1. Training.
The delivery of the training product is considered to have taken place with the provision of access to the training in the User's personal account, up to 24 hours from the completion of the request and payment of the product.
2. Subscriptions.
The delivery of the subscription product is considered to have taken place with the provision of access to the training in the User's personal account, within 24 hours of the completion of the request and payment of the product.
3. Services.
3.1. The service is performed after a pre-recorded time and payment of the service price.
3.2. The delivery of a service is deemed to have taken place at the end of the personal session. The online service is considered terminated after the expiration of the announced duration or upon interruption by the User or the Supplier.
3.3. If the User fails to appear at the agreed date and time or if the User notifies the Supplier of refusal/inability to participate in the session within less than 48 hours of the agreed time, the purchased service is considered completed and the amount paid is not refunded.
3.4. Upon prior notification to the Supplier by the User of the User's refusal/impossibility to attend the agreed session, and this notification has been made in a period more than 48 hours before the date and time of the session, it is possible to be offered a one-time alternative date and time for the session, determined by the Supplier.
a) If the User agrees to this, the amount paid will be used for the new session.
b) In the event that the User does not wish to participate in a rescheduled session, the amount paid is not refunded.
3.5. If, due to objective reasons, the Supplier is unable to provide the service, it reserves the right to refuse to provide the relevant service by notifying the User up to 24 hours in advance (to the extent that the nature of the objective reasons allows it), and providing the User with information about the possibilities for change the date and time without being liable for damages. Objective reasons include, but are not limited to: illness of the consultant on the service, accident suffered by the consultant, refusal of the consultant to carry it out, impossibility of technical provision of the service due to an accident, lack of electricity supply, internet or other circumstances beyond the control of The Supplier.
3.6. The online system for purchasing services through the Site reflects the days and hours available for reservation at the current time of the check. It is possible that a free day, hour and staff, which at the time of the order, is reflected as "available"/free, will later turn out to be occupied - hour/day/staff or all of them and the request cannot be fulfilled, respectively the service cannot be delivered. In all such cases, the Supplier undertakes to notify Users who have placed an order through the Site about the possibility/impossibility/change of delivery of the service requested through the Online System.
4. Digital products from the EsoZone store.
The digital product is considered delivered when the User's e-mail is provided with a link to download the relevant product, within 24 hours of the completion of the request and payment of the product.
5. Events.
5.1. Access to the event is subject to the specific conditions and requirements announced on the site's event page. The delivery of the product is considered to have taken place at the end of the event, after the expiration of the announced duration or in case of interruption by the User or the Supplier.
5.2. In case of non-appearance of the User on the agreed date and time of the event or upon notification by e-mail (eso.zone.way@gmail.com) to the Supplier by the User for refusal of participation in less than 15 days before the date of the event, the User is not entitled to a refund of the amount paid for participation in the event, and the delivery of the product is considered completed.
5.3. Upon prior notification to the e-mail (eso.zone.way@gmail.com) of the Supplier by the User for the User's refusal/impossibility to participate in the event that occurred within a period more than 15 days before the date of the event, it is possible to:
a) to be offered participation for the same amount in another, similar event on another date and time determined by the Supplier. In case of consent for this by the User, the amount paid is not refunded.
b) In the event that the User does not wish to participate in another similar event of the Supplier according to point a), the Supplier may refund 50% of the amount paid for participation in the event.
5.4. If, due to objective reasons, the Supplier is unable to provide the event, it reserves the right to refuse to hold the relevant event by notifying the User up to 24 hours in advance (to the extent that the nature of the objective reasons allows it), and providing the User with information about the possibilities to change the date and time without being liable for damages. Objective reasons include, but are not limited to: illness of the consultant for the event, accident suffered by the consultant, refusal of the consultant to conduct it, impossibility of technical security of the event due to an accident, lack of electricity supply, internet or other circumstances beyond the control of The Supplier.
Art. 57. Right of withdrawal and refund.
(1). General right of withdrawal.
1. The User has the right, without owing compensation or penalty and without assigning any reason, to withdraw from the distance contract or the off-premises contract within 14 days of its conclusion in accordance with the provisions of Art. 55 of the Bulgarian Consumer Protection Act (CPA), except in the cases of Art. 57 of the CPA.
1.1.. This right may be exercised within 14 days of the conclusion of the contract. In order to refuse, the User must make an express request to the Supplier before the expiry of the 14-day period.
1.2. The User may contact the Supplier in regards to his/her withdrawal from the contract concluded remotely at eso.zone.way@gmail.com or by filling in and submitting the Withdrawal Form (Appendix 1 to these Terms of Use).
2. The right of withdrawal under item 1 does not apply in the following cases (Article 57 of the CPA):
• for the delivery of goods/services made according to the requirements of the User-consumer or according to his individual order;
• for the delivery of goods/services which, due to their nature, cannot be returned;
• for delivery of audio and video recordings or software products unpacked by the User;
• for delivery of digital products;
(2) Paragraph (1), item 2 of Article 57 shall apply to the Trainings and the products of the "Shop" section, for which the User shall not be entitled to a cancellation or refund.
1. The User acknowledges and agrees that all trainings as well as products sold in the "Shop" section of the Supplier's site are intangible digital content that is digitally transmitted and can be downloaded/made available immediately (up to 24 hours ) after purchase.
2. Due to the inherent nature of these products, which are digital and available after their purchase, the purchases of these products (training and products from the "Store") and in accordance with the applicable legal provisions, the Supplier is not bound by the existence of the right of withdrawal, as soon as confirm and fulfill the order by making the first training or digital product from the "Store" (digital works) available in the User's personal space.
3. Therefore, the User cannot use his right of withdrawal and is expressly waived at the time of purchase. Therefore, no refunds can be granted in respect of either a single EsoZone digital product or bundles thereof.
4. By accepting these terms of sale and these Terms of Use, the User confirms that he has been duly informed of this exception to the right of withdrawal and therefore accepts it.
5. Under no circumstances, technical issues faced by the User related to format compatibility, download time, loss of files or others shall not engage the responsibility of the Supplier.
(3). Paragraph (1), item 4 of Article 57 shall apply to the products of the Services section, for which the User shall not be entitled to a cancellation or refund.
1. The Supplier provides personalized online services related to personal consultation or individualized therapy according to individual specifications by the User (specific question or condition) and as such are considered an individual order according to Art. 57 of the Civil Code.
2. The User accepts and agrees that the service provided by EsoZone is a service under Art. 57 of the PPE, tailored to his individual requirements and clearly customized to him.
3. By accepting these terms of sale and these Terms of Use, the User agrees and accepts that they cannot exercise their right of withdrawal, which is expressly waived at the time of purchase. Therefore, no refunds can be given for a single EsoZone service or a bundle of services.
(4). Right of withdrawal from the Events section products.
1. The User has the right to refuse the purchase of an Event product, according to Paragraph (1), item 1 of Art. 57 by notifying the Supplier thereof within 14 days from the date of purchase of the product at eso.zone.way@gmail.com or through the Withdrawal Form (Appendix No. 1 to these Terms of Use). In this case, the Supplier refunds the amount for the purchase of the product within 7 days after receiving the Withdrawal Form.
2. If the date of purchase of participation in an event falls within a period of less than 14 days prior to the event, the right to cancel free of charge shall not apply, provided that the User, when registering for the event, has expressly agreed that the event will begin within this 14-day period and that the User will lose the right to cancel. In the event of such cancellation by the User, the Supplier shall retain the full amount paid and may, if he so wishes, offer the User participation in another event.
(5). Right to cancel a Subscription product.
The User has the right to refuse and cancel a purchased subscription at any time after the date of purchase, according to the terms and conditions of p. 1, para. (2) of this section.
(6). Additional cancellation and refund terms.
1. In the event of a proven technical error during payment.
The Supplier contractually grants the right of withdrawal to its Users who have purchased any of the products from the site (Online training, product from the Store, service, event or subscription) when there is proven technical error in payment, namely when the User mistakenly paid for the same product more than once in the same order.
In this case, the Supplier will refund the amount over the value of one product. To request a refund under this condition, the User must notify the Supplier in writing at eso.zone.way@gmail.com at within 24 hours from the date of purchase. In this case, the refund to the User will be made within a maximum 14 (fourteen) days from the date of acceptance of the notice.
2. Non-delivery of digital product.
Despite the regulations on para. (2) of this Section, The Supplier contractually grants an additional right of refusal to its Users as follows:
Users who purchased from the site products type training and products from "Store" may cancel their purchase provided that the digital product is not delivered within three (3) days from the purchase due to technical problems on the part of the Supplier and has stated that he does not wish to receive the product, despite the Supplier's desire to make the delivery at the earliest opportunity. To request a full refund under the condition specified in this point, the User must notify the Supplier in writing to eso.zone.way@gmail.com within fourteen (14) days from the date of purchase.
(7). If the User has any questions or concerns about the product he is about to purchase, he has the opportunity and is fully responsible for contacting the Supplier through the Contact form for clarification before making the purchase.
(8). Products purchased on promotion, with a reduction or discount or at package prices under the terms of Art. 40 are not subject to contract cancellation.
XII. CLAIMS AND NON-CONFORMITY OF PRODUCTS
Art. 58. The Supplier provides the User with products that comply with the contract and are free of defects in compliance at the time of delivery of said products.
Art. 59. The Supplier is not responsible for misuse of the products by the User, nor for non-compliance with the regulations and legislation in force in his country.
Art. 60. The Supplier is not responsible in the event of a discrepancy between the Product and the desired and expected result of its impact on the part of the User. The terms of non-conformity of the offered products apply to its material and objective characteristics.
Art. 61. Complaints and non-conformity of EsoZone digital products (trainings and products from the "Shop" section).
(1). Training products and products from the "Shop" section of the site, are subject to the terms of the legal guarantees provided for in the Consumer Protection Act (CPA) and the Act on the Provision of Digital Content and Digital Services and the Sale of Goods.
(2). The Supplier provides the User with a product that complies with the contract and is free from defects of conformity at the time of the provision of said product, in the sense that the Product is fit for the use normally expected of such goods and has the characteristics presented at the time of sale .
(3). In the event of a discrepancy in the provided Products according to the individual and objective requirements described in Section II of the Act on the Provision of Digital Content and Digital Services and Sale of Goods, The User has the right to file a complaint (repair/replacement of goods), obtain a proportional price reduction or cancel the contract, taking into account the nature of the discrepancy.
(4) This guarantee is valid only if the User requests it within 2 (two) years from the provision of the Product. Defects of conformity that appear within the same period of delivery are deemed to already exist at the time of delivery, unless proven otherwise.
(5). The User may choose between repairing or replacing the product or any of its parts within a reasonable time, unless either choice would result in grossly disproportionate costs for the Supplier.
(6). If repair or replacement of the defective Product or part thereof is not possible, the User may either receive a refund of the price paid and return the Product, or keep the Product and receive a partial refund, unless the discrepancy is minor.
(7). The return, exchange or refund of the product or any of its parts is free of charge to the User and does not exclude a possible award of damages if the User is entitled to them.
(8). The Supplier will provide the User with a Product that is free of hidden defects that make it unfit for the purpose for which it was intended or that diminish that purpose to such an extent that the User would not have and purchase the Product or would pay less for it , if he or she knew about these defects. This warranty applies only if the User requests it within 2 (two) years from the discovery of the defect.
(9). If the defect appears within 12 months of purchase, it is deemed to have existed on delivery.
(10). In the event of a hidden defect, the User has the choice whether to return the product and be reimbursed the price and selling costs, or to keep the product and be partially reimbursed. In all cases, the User must prove compliance with the terms of the guarantee.
(11). The Supplier is not responsible for any lack of conformity arising from the instructions or installation of the product.
Art. 62. EsoZone's Service-type products are not subject to complaints.
(1). The services provided by the Supplier are personalized online services related to personal consultation or individualized therapy on a specific question or condition asked by the User.
(2). The services provided by the Supplier have the characteristics defined in the contract - correspond to the description given by the Supplier in the form of a sample or sample, if such is provided; are suitable for the special use desired by the User, provided that he has notified the Supplier of this at the conclusion of the contract and the requirement has been accepted; have the usual qualities and characteristics of goods of the same type that the User can reasonably expect, including based on the public statements made by the Supplier, contained in the advertisement or in the product description.
(3). When placing the order, the User was informed and accepted the personalized service according to the provisions of Art. 43 of these Terms of Use, "as is". Therefore, the Supplier's services are not subject to complaints.
Art. 63. Complaints and non-conformity of EsoZone Event type products.
(1). Unless otherwise agreed between the parties, upon performance of an Event by the Supplier, the User has a 14-day period to object to defects or problems related to the product, as well as to submit requests, appeals and complaints regarding its quality.
(2). In the event of a problem occurring during an event, the User may inform the Supplier through any of the notification options available on the site or through the contact details specified in these terms or through Claims form (Appendix No. 3 to these Terms of Use).
(3). Complaints and complaints are considered within 30 days of their receipt at the latest, and in the event that the complaint is justified, the User is entitled to compensation at EsoZone's discretion, which cannot exceed the amount of the remuneration paid by the customer.
(4). Complaint is not applicable after Live Event and Camp Event.
(5). Complaints after holding an EsoZone Online Event are possible only in case of inability to access the event due to EsoZone's fault or other technical problems during the event due to EsoZone's fault, which prevent complete access to the event. The lack or difficult access to the Internet by the User or minimal technical disturbances during the Online Event, which do not lead to a complete lack of access to the event, will not be considered grounds for complaint.
Art. 64. Subscription Money Back Guarantee.
(1). If User is not satisfied with their initial purchase of a Subscription Plan, they may provide notice of cancellation for any reason within fourteen (14) days after first ordering and activating such Subscription Plan ("Refund" and "Recovery Period"). Refunds are only applicable to the original subscription plan purchase.
(2). If User's purchase qualifies and User follows all instructions set forth herein, Supplier will terminate the subscription and refund 100% of the price paid for the then-current subscription term within 7 days from the date of notification.
(3). Restrictions: The Supplier does not provide cancellations and refunds for subscription in the following cases:
- if the purchase was made more than 14 days before the date on which the User requested cancellation and refund;
- if, within 6 months prior to the request, the User has already received a cancellation and refund for any previous purchase of the same subscription;
- if the subscription is related to a violation of the Terms of Use by the User.
(4). Subscription refund request: The User may submit a subscription refund request through their account on the Supplier's site associated with the email address provided when purchasing the subscription, or by contacting the Supplier at the email address listed on the site, or through the contact form.
Art. 65. General procedure for presenting a claim for non-conformity (legal guarantee).
(1). Claims may be filed up to 2 years from delivery, but no later than 2 (two) months and up to 14 (fourteen) days after discovery of the discrepancy/defect.
(2). How to submit a claim: The User informs the Supplier of a discrepancy through the contact option available on the site or through the contact details specified in these terms or through Claims form (Appendix No. 3 to these Terms of Use).
(3). The User indicates: subject of the complaint, method of satisfaction, claimed amount and contact address. Important: Keep receipts/invoices as proof of purchase.
(4). The Supplier files the notice of non-conformity complaint received by the User in its Complaint Register.
(5). The Supplier shall review the Notice of Claim of Non-Conformity and determine whether it is reasonable and how to bring the Goods into conformity and under the circumstances and provisions of this Section.
(6). The User will receive an e-mail from the Supplier with the act of refusal or confirmation of the Notice of Non-Conformity Claim.
(7). In the event that the Supplier confirms the existence of non-conformity, the User should return the product together with the receipt/invoice issued by EsoZone, as well as any other documents certifying the non-conformity.
XIII. TERMINATION OF AGREEMENT
Art. 66. The contract is considered fulfilled with the delivery of the product according to Art. 56 of these Terms of Use, namely:
(1). for video training, subscription and digital product from the "Store" - when providing the User with electronic access to the digital product;
(2). for a service or event - with their implementation and completion.
Art. 67. With the termination of the contract, all rights and obligations of the parties are extinguished.
Art. 68. These Terms of Use of purchase and sale and the User's contract with the Supplier are also terminated/cancelled in the following cases:
(1). Upon termination and declaration of liquidation or declaration of bankruptcy of one of the parties to the contract; by mutual agreement of the parties in writing;
(2). Termination of maintenance of the ezozone.com website
(3). Unilaterally, with notice from each party in case of default of the other party; in case of objective inability of one of the parties to the contract to fulfill its obligations; when the equipment is seized or sealed by state authorities;
(4). The Supplier has the right, without prior notice and without paying compensation, to unilaterally terminate the contract if it finds that the User uses www.ezozone.com in violation of these Terms of Use, the legislation of the Republic of Bulgaria, the generally accepted social, moral and ethical norms, as well as in case of violation of generally accepted rules in electronic commerce.
(5). In cases of refusal by the User according to the provisions of Art. 57 (Right of withdrawal) of these Terms of Use.
(6). In the presence of the circumstances and according to the provisions of:
Art. 28, para. (3) (Provision of false registration data by User)
Art. 32, para. (2) (Subscriptions), item 3 (Cancellation of subscription)
Art. 56, (Performance of the contract and Delivery), para. (2), item 3 (Services), subclause 3.3 and subclause 3.4, b)
Art. 56, para. (2), item 5 (Events), subclauses 5.2. and 5.3, b)
Art. 57, para. (6), item 2 (Unfulfilled delivery of digital product due to technical reasons)
of these Terms of Use.
(7). The User and the Supplier agree that all statements between them in connection with the termination and cancellation of the sales contract can also be sent by electronic statement within the meaning of the Law on Electronic Documents and Electronic Authentication Services and Art. 11 of the Electronic Commerce Act. For electronic statements, the sending of a message by electronic mail (e-mail) is also accepted; pressing an electronic button on a page with content that is filled in or selected by the User; marking a field (check box) on the website, etc. similar, insofar as the statement is technically recorded in a way that makes it possible to reproduce it.
XIV. INTELLECTUAL PROPERTY
Art. 69. The Site may contain intellectual property owned by the Supplier, including without limitation trademarks, copyrights, proprietary information and other intellectual property, as well as the Supplier's (https://ezozone.com) name, logo, all designs, text , graphics, photos, other files, as well as their selection and arrangement.
Art. 70. You may view, print and/or download one copy of the Materials from this Website on any single computer solely for your personal, informational, non-commercial use, provided you keep intact all copyright and other proprietary notices .
Art. 71. You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way use in any format the content or intellectual property of the Site in whole or in part without our prior written consent. We reserve the right to immediately remove you from the Site, without refund, if we determine that you are in violation of this Intellectual Property Policy.
Art. 72. The courses provided to the User remain the exclusive property of EsoZone under copyright law. They may not be copied, transferred or distributed. They are hereby provided to the Customer for his/her sole and personal use. Their total or partial reproduction, modification, translation and/or adaptation for purposes other than personal use is strictly prohibited.
XV. LIMITATION OF LIABILITY
Art. 73. You agree that under no circumstances will we be liable for any direct, indirect, incidental, consequential, special, punitive, exemplary or other damages arising out of your use of the Site or the Service.
Art. 74. Additionally, Supplier shall not be liable for damages in connection with (1) failure to perform, error, omission, denial of service, attack, interruption, deletion, defect, delay in operation or transmission, computer virus, or line or system failure; (2) loss of revenue, anticipated profits, business, savings, goodwill or data; and (3) third party theft, destruction, unauthorized access to, alteration of, or use of your information or property, regardless of our negligence, gross negligence, failure to achieve an essential purpose, and whether such liability arises in negligence, contract, tort or otherwise theory of legal liability. The above applies even if the Supplier is aware of the possibility or can foresee the damage. In those states that do not allow the exclusion or limitation of liability for damages, our liability is limited to the fullest extent permitted by law.
Art. 75. The Supplier's information, training and services do not claim to be the only way to cure the User of any illness, injury, or resolve personal problems. By using the information from the site www.ezozone.com, our trainings and services, the User realizes and agrees that we do not diagnose or treat diseases, but offer alternative options for improving health in physical, emotional and spiritual terms. The User understands that the Supplier is not a medical facility, but aims to provide you with opportunities, information and conditions to achieve energy balance, harmony and self-improvement through holistic methods other than what is officially accepted as medical practice or psychological help. We recommend that anyone suffering from an illness consult their GP or healthcare professional and do not recommend stopping the use of any medication that has been prescribed to the User.
Art. 76. All content on this site is provided "as is" without any warranty of any kind or nature, whether express, implied or implied, including but not limited to: availability, accuracy, reliability, timeliness, completeness, warranty of merchantability or fitness of products and services for particular purposes. We have taken all reasonable measures to ensure the reliability, truthfulness and completeness of the information on https://ezozone.com, as well as the absence of misleading information. However, the Supplier does not guarantee the accuracy and completeness of the content of the site. The use of the site, as well as the actions that the User takes as a result, are entirely at his own risk and responsibility. Supplier offers online training for educational purposes only. The Supplier is not responsible for the direct application of the knowledge acquired by the Users from these courses. When acting as a practitioner, Users are responsible for their actions, decisions and treatments in relation to their patients or clients.
Art. 77. Users agree to indemnify and hold EsoZone harmless from any claims, liabilities, damages or expenses arising from the misuse or misapplication of knowledge, techniques or information acquired from EsoZone's courses. The Supplier disclaims any responsibility for errors, injuries or consequences arising from the application of learning material in a clinical or coaching context. Users must ensure that their practice and application of the course content complies with professional standards and local regulations. The courses offered by the Supplier do not replace the requirements for certification or professional licensing in the field of coaching or alternative medicine. In no event shall the Supplier, its affiliates, employees, managers, Suppliers, agents or other third parties mentioned on this site or involved in its creation be liable for any damages (including but not limited to : direct, indirect, punitive, special, incidental, consequential, consequential, lost profits, loss of information or business interruption damages or otherwise) caused in any way, related to or arising out of the use of, inability to use, or unavailability of, or operation of, the Site or any material located on it (including technical problems regardless of our efforts) or other sites to which our Site links, including as a result of making decisions and/or performing and/or not performing certain actions based on the published information, as well as other materials, information, products or services that are contained in some of these sites, regardless of the type of basis and without meaning of the absence of warning of the possibility of such damages and even where we have been advised of the likelihood of such damages.
XVI. THIRD PARTY RESOURCES
Art. 78. The Site may contain links to third party websites and resources. You acknowledge and agree that we are not responsible for the availability, accuracy, content or policies of any third party websites or resources.
Art. 79. Links to such websites or resources do not imply any endorsement or association with the Supplier. You acknowledge all responsibility and assume all risks arising from your use of such websites or resources.
XVII. ONLINE TRADE
Art. 80. Certain sections of the Site or its content may allow you to make purchases from us or from other merchants. If you make a purchase from us on or through our website or its content, all information obtained during your purchase or transaction and all information you provide as part of the transaction, such as your name, address, payment method, credit number of card and billing information may be collected by both us, the merchant, and our payment processing company.
Art. 81. Your involvement, correspondence or business dealings with any affiliate, individual or company found on or through our website, any terms of purchase, representations or warranties relating to payment, refunds and/or delivery relating to with your purchase are solely between you and the merchant. You agree that we shall not be liable for any losses, damages, refunds or other matters of any kind arising as a result of such dealings with a merchant.
Art. 82. We are not responsible for these independent policies of payment processing companies and Merchants. In addition, when you make certain purchases through our site or its content, you may be subject to the additional terms and conditions of a payment processing company, merchant or us that apply specifically to your purchase. For more information about a Merchant and its Terms of Use that may apply, visit that Merchant's website and click on its information links or contact the Merchant directly.
Art. 83. You indemnify us, EsoZone Payment Processing and Merchants from any damages you suffer and agree not to make any claims against us or them arising out of your purchase through or use of our website or its content.
XVIII. CUSTOMER RATINGS AND REVIEWS
Art. 84. Each User can give his opinion and evaluation of the goods offered on the Site, as well as familiarize himself with the evaluations that other Users have published.
(1). EsoZone publishes the ratings submitted by Users who meet the requirements set forth below in these Terms of Use. Both positive and negative product reviews are published. EsoZone's processing of User ratings is not related to sponsorship or relationships with other merchants.
(2). When you enter a User review, through the customer ratings and feedback form, for any of our products, you grant EsoZone a non-exclusive, royalty-free right to use your written feedback for marketing and/or advertising purposes, including without limitation in the online store, information newsletters, catalogues, emails and other communications from customers, store materials and for other marketing purposes.
(3). In addition, you grant EsoZone the right to review reviews prior to their publication. EsoZone will only post comments that contain relevant product information that helps other customers make an informed decision and get clearer product data. In this sense, EsoZone will not publish inappropriate comments containing obscene and inappropriate words or information containing personal data. EsoZone reserves the right to remove any customer review at any time, for example if the comment is found to be in violation of the above terms, the product is sold out, or if the comment is inappropriate for other reasons.
(4). You hereby release EsoZone from any obligation to pay for the use of Your texts and the intellectual property rights contained therein in connection with the uses described above and You hereby release and agree to EsoZone and any person , acting on behalf of EsoZone, shall not be affected by claims, demands and liabilities in connection with the use of customer reviews as described above.
Art. 85. When initializing a search for information by a User/Visitor on the site, the same ranks the results based on the closest match of the searched symbols, arranging them alphabetically or by the date of publication of the relevant Publication/Page/News/Event on the site.
(1). Ratings are published on the Site on the product page of the respective product and become available to all Users only after verification by the Site administrator that the rating meets the following requirements:
– to refer to the relevant product and contain an opinion about the qualities and characteristics of the product;
– not contain advertising or information about other merchants or other opportunities to purchase this or other products;
– not to damage the prestige and good name of EsoZone;
– not to contain personal data of third parties;
– not contain information that points to other websites, addresses, email addresses, contact details or phone numbers;
- not to use offensive or obscene words and expressions, not to include content supporting or inciting discrimination, intolerance or aggression.
(2). For each evaluation submitted for publication, the User agrees and grants to EsoZone an unlimited, including without geographical restrictions, an irrevocable, royalty-free, transferable right (license) to use, reproduce, copy, modify, process, adapt, translate, publish, distribute , displays, deletes in whole or in part the submitted content (including but not limited to the Internet, print media, television and video) without remuneration or compensation for doing so. Any content that the User submits may be used by EsoZone at its discretion.
(3). EsoZone reserves the right to change any content on the Site that, in EsoZone's judgment, is incompatible with these Terms of Use. EsoZone reserves the right, at its sole discretion, to refuse to post or to remove an already posted rating.
Art. 86. EsoZone reserves the right to change these Terms of Use without prior notice, but the review will still be subject to the conditions stated on EsoZone at the time the feedback is sent.
XIX. MODIFICATION OF THE GENERAL TERMS AND ACCESS TO THEM
Art. 87. The Supplier reserves the right to change these Terms of Use at any time to reflect legislative and technical changes, as well as for other reasons at its discretion. In the event of a change, the updated Terms of Use enter into force immediately after their publication on the site for all future Users. Amendments to the Terms of Use do not affect distance contracts concluded before the update, unless the Supplier has provided otherwise in compliance with current legislation.
Art. 88. The Supplier is obliged to notify all Users within 7 days https://ezozone.com, who have registration. The User, with a written notification within 1 month from the notification of the changes, may withdraw from the contract and cancel his registration without giving a reason and without owing compensation or a penalty. If he does not do so within the specified period, the updated Terms of Use shall also enter into force for the User after the expiration of 1 month from the notification of the amendment.
Art. 89. The User agrees that all statements of the Supplier in connection with the amendment of these general conditions will be sent to the e-mail address specified by the User during registration.
Art. 90. The version of the general conditions of sale that is binding for the User is the one displayed on the website at the time of validation of the order by the User. The different versions of the terms of sale will be archived by the Supplier. Terms and conditions of sale may be changed or deleted at any time.
Art. 91. The Supplier publishes these Terms of Use at https://ezozone.com, together with all additions and amendments thereto.
Art. 92. It is the commitment of the visitors of the Site to familiarize themselves regularly with the current version of the Terms of Use.
Art. 93. We keep old versions of the Terms of Use that may be found here.
XX. INVALIDITY OF CERTAIN CLAUSES
Art. 94. The parties declare that, in the event that any of the clauses under these Terms of Use is/are found to be invalid, this will not invalidate the entire Terms of Use or any other part thereof.
Art. 95. The invalid clause will be replaced by the mandatory norms of the law or established practice.
XXI. APPLICABLE LAW
Art. 96. This Agreement shall be governed by and construed in accordance with the laws of the Republic of Bulgaria, regardless of conflict of laws principles.
Art. 97. Proposals, complaints and requests can be submitted to the Supplier through the contact form.
Art. 98. Submitted proposals, complaints and requests are considered and receive an answer from the Supplier no later than seven working days from their receipt.
Art. 99. All disputes between the Supplier and Users shall be resolved by negotiation and agreement.
(1). In the event that such cannot be achieved, the dispute may be referred to:
- Consumer Protection Commission, town Sofia, 1000, str. "Vrabcha" No. 1, fl. 3,4 and 5, tel. 02/933 0565, fax 02/9884218, hotline: 0700 111 22, website: www.kzp.bg.
or
- To the European Commission's consumer dispute resolution platform: https://ec.europa.eu/consumers/odr.
(2). In the event of failure to reach an agreement, the dispute shall be referred to the competent Bulgarian court for resolution.
XXII. APPLICATIONS
Appendix No. 1 – Standard form for exercising the right to withdraw from the contract
Download from here or see the example below
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Standard form for exercising the right to withdraw from the contract
(complete and send this form only if you wish to withdraw from the contract)
"EsoZone" Ltd., EIK 202276031, with registered office and management address:
Mr. Sofia, 1510, zk. "Hadji Dimitar", bl. 176D
I hereby give notice that I am withdrawing from the contract concluded by me for the purchase of the following products: ………………………………………………………………… ………………….……..................................................
– Ordered on/received on ……………………………………………………………………
– Username ……………………………………………………………………
– Address for the consumer …………………………………………………………………
User's signature: ………………………………………….
(only if this form is on paper)
Date
––––––––––––––––––
* Unnecessary is crossed out.
Appendix No. 2 – Information on exercising the right to withdraw from the contract
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Information on exercising the right to withdraw from the contract
Standard opt-out guidelines:
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Right to withdraw from the contract remotely or off-premises.
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You have the right to withdraw from this contract without giving reasons within 14 days.
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The cancellation period is 14 days from the date on which you or a third party, other than the carrier and indicated by you, took possession of the goods.
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To exercise your right of withdrawal, you must notify us at the contact details provided on nauka.bg and of your decision to withdraw from the contract with an unequivocal statement (e.g. a letter sent by post, fax or e-mail).
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You may use the attached standard opt-out form, but this is not required. You can also fill out and submit electronically the standard opt-out form or other unambiguous opt-out application on our nauka.bg website. If you use this option, we will immediately send you in a durable medium (e.g. e-mail) a confirmation of receipt of refusal.
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In order to comply with the withdrawal period, it is sufficient to send your message regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.
Action of refusal.
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If you cancel this contract, we will refund all payments we have received from you without undue delay and in any case no later than 14 days from the date on which you inform us of your decision to cancel this contract . We will make the refund to the bank account specified by you; in any event, this refund will be at no cost to you.
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We have the right to delay refunds until we receive the goods back or until you provide us with evidence that you have sent back the goods, whichever is earlier.
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You must bear the direct costs of returning the goods. Costs are expected to not exceed the approximate cost of delivery or standard courier service.
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You are solely responsible for any reduction in the value of the goods as a result of testing them other than as necessary to determine their nature, characteristics and proper functioning.
For additional User information, see ezozone.com
Appendix No. 3 - Complaint form
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Standard complaint form
(fill in and send this form only if you find a discrepancy in the agreed goods)
To: "EsoZone" Ltd., EIK 202276031, with headquarters and management address:
Mr. Sofia, 1510, zk. "Hadji Dimitar", bl. 176D
Complaint by:
Name: _________________________________
Surname:_______________________________
Correspondence address:__________________________________
Contact phone:____________________
Email:_______________________________
I hereby notify you of a non-conformity of the agreed upon product delivered by me.
Order number: ________________________________
Receipt/invoice number:_________________________________
Protocols, certificates and other documents establishing the non-conformity of the goods: _________________________________________
Subject of the complaint:
1. The product is:
Defective (specify the defect) ______________________________________;
2. If the product is defective:
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Part(s) of the product and/or set are missing
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The goods have a functional defect (functionality, use, appearance).
With this claim, I wish to:
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a refund of the amount paid or;
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replace the product with another or;
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price cut or;
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free corrections/repairs.
User Signature:______________________
(only if this form is on paper)
Date:___________
Last Edited: 22 March 2025